JMD Fintech Private Limited is committed to providing fair, transparent and responsive grievance redressal to its users. This policy outlines the process for addressing complaints or concerns related to services facilitated through our platform.
This policy outlines the mechanism for addressing complaints or grievances related to services facilitated by JMD Fintech Private Limited.
This policy applies to grievances related to:
If you have any grievance, you may contact us at:
If a grievance is not resolved within the above timeline, users may escalate the matter to the concerned partner institution or relevant authority, as applicable.
All grievances are handled in accordance with applicable guidelines issued by the Reserve Bank of India (RBI) and other relevant regulatory authorities, wherever applicable.
This policy may be updated from time to time and the latest version will always be available on the website.